Privacy Policy

At Aurea, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with Aurea, we may collect the following types of information:

Personal Information:

• Full name
• Phone number
• Email address
• Shipping and billing address

Order Information:

• Products purchased
• Payment method (COD or prepaid)
• Order history

Technical Information:

• IP address
• Device type
• Browser type
• Pages visited on our website

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders
• Deliver products to your address
• Confirm and manage COD orders
• Provide customer support
• Improve our website and services
• Prevent fraudulent or suspicious activity
• Send order updates or important notifications

We do not sell, rent, or trade your personal information to any third party.

3. Cash on Delivery (COD) Data Use

For COD orders, your contact number and address are used strictly for:

• Order confirmation
• Delivery coordination with courier partners
• Verification in case of high-risk or unconfirmed orders

We may contact you before dispatch to ensure order authenticity.

4. Data Protection & Security

We take appropriate technical and organizational measures to protect your personal data from:

• Unauthorized access
• Alteration or disclosure
• Misuse or loss

However, please note that no online system is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

Our website may use cookies to:

• Improve user experience
• Remember preferences
• Analyze website traffic

You can disable cookies in your browser settings, but some features of the website may not function properly.

6. Third-Party Services

We may use third-party services such as:

• Courier companies for delivery
• Payment processors (if applicable)
• Analytics tools to improve performance

These third parties only receive necessary information required to perform their services.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete transactions
• Provide customer support
• Fulfill legal or accounting requirements

After that, your data is securely deleted or anonymized.

8. Your Rights

As a customer, you have the right to:

• Request access to your personal data
• Request correction of incorrect information
• Request deletion of your data (where applicable)
• Opt out of marketing communications

9. Children’s Privacy

Aurea does not knowingly collect personal information from children without parental consent. Our products are designed for general retail use and are not intended to collect data from minors.

10. Changes to This Policy

Aurea reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and continued use of the website means you accept those updates.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: theaurea.official@gmail.com
Phone: 03092149212

Thank you for trusting Aurea. Your privacy and confidence are important to us.