Shipping Policy

At Aurea, we are committed to delivering your orders safely, efficiently, and in a timely manner. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 2–5 working days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Processing time may vary during:

• High order volume periods
• Promotional campaigns or sales
• Unexpected operational delays

2. Shipping Coverage

Aurea provides Cash on Delivery (COD) service all over Pakistan. Availability may vary depending on courier service coverage.

If delivery is not available in your area, we may:

• Cancel the order
• Or contact you for an alternative arrangement

3. Delivery Time

Estimated delivery time after dispatch is:

• Major cities: 2–5 working days
• Other areas: 4–7 working days

Delivery times are estimates and may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• Unforeseen logistical issues

Aurea is not responsible for delays caused by third-party courier services.

4. Cash on Delivery (COD) Shipping

Aurea offers Cash on Delivery (COD) service for all over Pakistan.

For COD orders:

• Orders may be confirmed via call or message before dispatch
• Customers must provide accurate address and contact details
• Customers must be available at the time of delivery
• Repeated refusal of COD orders may result in order restrictions
• ! Parcel must not be opened before payment ( as per courier policy)

We reserve the right to cancel unverified or suspicious COD orders.

5. Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Weight and size of the parcel
• Courier service rates

In most cases, shipping charges are shown at checkout or confirmed during order processing.

6. Order Tracking

Once your order is shipped, tracking details (if available) will be shared via:

• SMS
• WhatsApp
• Email (if provided)

You can use the tracking number to check delivery status through the courier service.

7. Failed Delivery Attempts

If delivery is unsuccessful due to:

• Incorrect address
• Customer unavailability
• Refusal to accept order

The parcel may be returned to us. Re-delivery may incur additional charges.

8. Damaged or Missing Items

If you receive a damaged or incorrect item:

• Contact us within 24–hours of delivery
• Provide clear photo or video proof
• We will review and arrange a replacement or solution

9. Address Accuracy

Customers are fully responsible for providing accurate and complete shipping details. Aurea is not responsible for delays or losses caused by incorrect information.

10. Contact Information

For shipping-related queries or support, please contact us:

Email: theaurea.official@gmail.com
Phone: 03092149212

Thank you for shopping with Aurea. We value your trust and strive to deliver a smooth and reliable experience.